CITY FORGE FINANCE

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We are for all financial needs

FAQs

1. WHAT DO I NEED TO QUALIFY FOR A LOAN? You need to be a Eswatini citizen and above 21 years of age. You also need to be employed and have a valid bank account.

2. HOW MUCH CAN I BORROW? If you are a new client we will limit you to a R2 500 loan for up to one month. If you've been making use of our services for a while, you will be able to borrow up to an amount of R5 000.

3. HOW LONG BEFORE I RECEIVE THE MONEY? We leave that decision up to you. We make payments the same day that your loan is approved. It then takes 24 hours for the money to reflect in your account, but it is also possible to make an immediate payment at a small service fee of R70, and the money will be available in your account immediately.

4. WHAT IF I HAVE A BAD CREDIT RECORD? We do a credit check on your name, but if you have a bad credit record, it does not necessarily mean that we will not be able to assist you. We consider a lot of other factors as well, and if we feel comfortable that you will be able to repay the loan that you made, we will definitely consider your application.

5. WILL I BE ABLE TO RECEIVE THE MONEY IN CASH OR IT IS PAID INTO MY BANK ACCOUNT? We do not make any cash pay-outs to any of our clients. All payments are made directly into the same bank account that you use to receive your salary. Therefore your bank account needs to be active and you have to be able to make cash withdrawals on that account.

6. WHAT PERSONAL INFO DOES CITY FORGE FINANCE NEED TO PROCESS MY LOAN APPLICATION? You will need to complete the online application form. On this form you need to give us your contact details, physical address and postal address, employer details and a breakdown of your income(s) and expenses. You obviously need to provide us with your banking details as well, as we need to pay the money into your account and load any applicable debit order(s) for your installment(s).

7. IT IS SAFE TO GIVE ALL THIS INFORMATION TO CITY FORGE FINANCE? Yes it definitely is. Please go to our privacy policy where you can read more about the ins-and-outs of what we do with your information.

8. DO I NEED TO BE EMPLOYED? Yes, you need to be employed and earn a regular salary that is paid into your bank account.

9. DO I NEED A BANK OR I CAN USE A RELATIVE’S OR FRIENDS ACCOUNT? You need to have an active bank account that is registered in your name. We will not be able to make any payments to a 3rd party bank account.

10. CAN I QUALIFY FOR A LOAN IFI AN EXISTING DEBT? When you apply for a loan. This means that we evaluate your financial situation every time you apply. This enables us to lend you money, even if you have existing debt. It is very important that you give us true and accurate information in your application and that you carefully read and double check the information, as well as the terms and conditions. If there is anything you don’t understand, you are welcome to Contact Us.

11. HOW DO THE REPAYMENT WORK? When you apply for a loan, you can choose the period that you would like to repay the loan. We offer convenient repayment options, including debit orders, which mean that every time you get paid an installment is deducted from your account. This means that you do not have to worry about making cash deposits or any other form of repayment arrangement; everything can be done automatically for your convenience.

12. HOW DOES IT WORK IF I AM NOT ABLE TO PAY BACK AGREED INSTALLMENT IN TIME? We understand that certain things happen in life that you have no control over. That is why we will always try and accommodate your situation and make alternative arrangements where we can. The most important part to remember is to always communicate with us. We will not be able to assist you and come to some form of arrangement if we do not know what's going on.

13. HOW DOES IT WORK IF I DON’T REPAY AT ALL? If we are not able to work out some form of arrangement with you and you do not repay your loan, we will be forced to hand your account over to the legal department, and ultimately to a debt collecting company. This will mean a LOT of unnecessary costs for you, and it will also affect your chances of qualifying for a loan anywhere else in future. That is why we urge our clients to communicate with us if they are experiencing some financial difficulties, we are always willing to revise your repayment plan and help you out where we can.